I remember that it was not long after the service of One Touch was just started. The foreign customer was a local glass processing company, who made samples and negotiated for the customer. After more than a month, the customer was ready to place an order. However, when the customer found out that the payment was made to Shenzhen Yidatong, he directly expressed doubts and said that the payee did not match our company. Later, I communicated with the customer service manager of One Touch. One Touch was very supportive and gave the customer a certificate explaining that it was a subsidiary of Alibaba. It was stamped with Alibaba's seal. As a result, the customer happily made the payment the next day, 54,000 US dollars. To

Then it was stocking, shipping, customs declaration, tax refund and so on. At that time, One Touch was still a manual customer service. Our account managers and partners were very patient to help solve various problems. Because it was the first time I went to One Touch, there were many things that I didn’t understand, and there were many very stupid questions. . Later, when I made the documents, I found that I didn't have to do it myself, but I provided them with One Touch, which saved a lot of trouble. The entire foreign trade process of our company, including delivery and order follow-up, needs to be completed by the salesperson himself. Later, it was the tax refund. This is also a very important point for us to continue to use One Access. Their tax refund is really fast. They prepare the invoice information and tax refund form, and the tax refund can be refunded within three working days. The boss also chooses based on this point. We have long-term cooperation with One Access, and now we have made 16 orders through One Access. Although not many, we are still working hard.